COVID-19: ADAPTING CAFÉ SERVICES – WE ARE READY

Our culinary teams have created specific plans in partnership with each client and are now ready to welcome guests back to our cafés.

Covid-19 transformed how we all behave socially, at home and in the workplace. So, we changed how our cafés operate in order to deliver safe, freshly prepared meals and snacks every day.  During the pandemic, we continued to operate and provide food services to over 50 hospitals and essential services that adapted quickly to meet enhanced government health & safety requirements.

Some key changes you will see in your café include:

  • Temperature Monitoring – for all team members before every shift.
  • Protective Masks – for all team members as recommended by health officials
  • Protective Gloves – mandatory for proper handling of food and beverages
  • Counter Guards and Enclosed Cases – for added protection at the checkout and drive-thru
  • Social Distancing Measures – visibly in place for both team members and guests
  • Tamper Evident Packaging – to ensure you can trust that the meal contents have only been touched by culinary professionals while also providing convenience and quick service
  • Sanitation and Disinfectants – all surfaces and touch points sanitized and disinfected on an enhanced schedule and sanitizers available for you to use
  • Eat Fresh Rewards pre-order App and Pick Up Area – to reduce the number of guests within the café, provide a separate area for order pickup to maintain social distancing and improve service times. All without adding cost to you.
  • Touch-Free payment solutions – to enhance speed of service, convenience and remove an unnecessary touch point.

 

No matter how we adapt to safely meet your needs, Dana’s brand beliefs and behaviours will never waiver. We create delicious, nutritious meals and snacks from scratch using fresh, local ingredients every day. We will continue to blend local sourcing, culinary craftsmanship and inherently healthy menu choices to give you unique meal selections that you can enjoy.

We look forward to serving your favourite healthy meals in safe way, every day!

So, WELCOME BACK and THANK YOU for continuing to support your café.

 

Juri Daniel

President – Dana Hospitality LP and Marek Hospitality Inc.

 

 

(This webpage provides a summary of the general guidance and resources available to us.  We will update this webpage as additional information becomes available.)

For Our Employees

Hi Everyone,

As challenging as Covid-19 is for all of us, recent events in the US and Canada are a reminder that how we behave defines who we are.  Dana is committed to being an equal opportunity employer and to stand against racial inequality.  We will always strive for workplaces where inclusion, acceptance and diversity are celebrated.  Our employees and our guests are the reason we cook and serve food…every employee and every guest.  It’s not enough to say that we stand for everyone, we all have to show it in how we interact with each other and our guests every day.

MAKE A DIFFERENCE!

With respect to Covid-19, the attached may be of interest.  Shoppers Drug Mart has provided this symptom checker for their customers and we thought it was worthwhile sharing.  It compares Covid-19 with the Common Cold, Flu and Season Allergies, as several symptoms may be similar. In addition, we have also attached some stretches that you can do at home to deal with a few common body aches when you cannot get to a gym. For the yoga enthusiasts, here is a link to a 10-minute Yoga Routine for those who find they are sitting more. https://www.chatelaine.com/health/restorative-yoga-10-minute-routine-sitting-all-day/

LINKS:

 

Of course, if you have Covid-19 symptoms, our recommendation continues to be, take your provincial Self-Assessment on-line, get tested at your local Assessment Centre, and self-isolate for 14 days, or until you get your negative test results.  Even when your test results are negative to Covid-19, you will want to ensure you where masks when you go out as your immunities may be compromised and you can be more vulnerable to catch something.  This time of year can be tricky due to the weather with some days being very hot and some can be quite cool.  The fluctuation in temperature can make a difference on how we feel.  Remember…Your health is most important.

Covid-19 has transformed the way we all behave socially, at home and in the workplace. We changed how our cafés operate in order to deliver safe, freshly prepared meals and snacks every day and had to adapt quickly to meet enhanced government health & safety requirements.  Some key changes and actions you will see in our cafés include:

  • Temperature Monitoring – for all team members before every shift.
  • Protective Masks – for all team members as recommended by health officials
  • Protective Gloves – mandatory for proper handling of food and beverages
  • Counter Guards and Enclosed Cases – for added protection at the checkout and drive-thru
  • Social Distancing Measures – visibly in place for both team members and guests
  • Tamper Evident Packaging – to ensure you can trust that the meal contents have only been touched by culinary professionals while also providing convenience and quick service
  • Sanitation and Disinfectants – all surfaces and touch points sanitized and disinfected on an enhanced schedule and sanitizers available for you to use
  • Eat Fresh Rewards pre-order App and Pick Up Area - to reduce the number of guests within the café, provide a separate area for order pickup to maintain social distancing and improve service times. All without adding cost to you.
  • Touch-Free payment solutions – to enhance speed of service, convenience and remove an unnecessary touch point.

 

No matter how we adapt to safely meet your needs, Dana’s brand beliefs and behaviours never waiver.  The safety of you and our guests are paramount.

Stay healthy.

Juri Daniel

President – Dana Hospitality LP and Marek Hospitality Inc.

 

 

(This webpage provides a summary of the general guidance and resources available to us.  We will update this webpage as additional information becomes available.)

FOR OUR CLIENTS

As the calendar year flipped to 2020, could any of us have envisioned what was to come only a few short months later? Words like global pandemic, unprecedented, social/physical distancing and self-isolation have become part of our daily vocabulary. Personal protective equipment such as masks and gloves that once were only part of our protective gear at our workplaces, have now become part of our daily wardrobe.

At Dana Hospitality, as our Operations, Resource and Executive Leadership teams have been working from home, we have been collaborating in groups, pouring over available information from regional, provincial and federal health authorities – benchmarking against international best practices, watching what other countries are doing and changes that they are adopting in their workplaces as they come out of lockdown ahead of Canada. We have revised our Quality Assurance, Food Safety, Health & Safety, Purchasing and Sustainability protocols so that we are ready to hit the ground running when our client operations are able to reopen for business.

WE ASKED…YOU TOLD US

To validate and support our thinking, we surveyed both our clients and guests to better understand the changes that they anticipate will need to happen in their locations and more importantly what assurances our guests will need to make them feel safe about coming back in to our cafés.

Dana Hospitality has always strived to provide the highest safety standard possible in every day operations. Safety does not occur by chance, it is the result of ongoing training and careful attention by every Dana employee, from culinary teams and operations directors to office staff. Our company has always, and will always work diligently to ensure that our cafés are safe and healthy places for customers and employees.

Going forward, when any customer walks into one of our cafés, our culinary behaviours will be our demonstration that our company has the highest standards of wellness and safety in place to protect employees and customers from a potential hazards such as COVID-19 type viruses, food borne illnesses and unsafe work practices.

Dana Hospitality continues our 30+ year dedication to supporting our hospitals, essential businesses, higher education and private school clients and employees whom we serve every day. Our culture of cooking from scratch is driven by skilled culinary teams who are committed to practicing high Food Safety and Worker Health & Safety standards. This training has helped our teams adapt quickly to being able to operate under extraordinary environments caused by the recent pandemic.

We are proud of our +50 hospital, essential business and university teams that remained open. We celebrate their dedication, innovation and determination to help assist clients in the best way we know how, by creating great meals from scratch every day. Our teams safely provided essential service working guests with freshly prepared comfort foods at a time when the world needed a bit of comfort and normalcy.

You can be assured that, as we have demonstrated in the past, Dana will remain nimble, quick and fast to adapt to any site specific, regional, provincial or federal health recommendations that may change as we navigate together through these unprecedented times to build our new normal.

Stay healthy.

Juri Daniel

President – Dana Hospitality LP and Marek Hospitality Inc.

 

(This webpage provides a summary of the general guidance and resources available to us.  We will update this webpage as additional information becomes available.)